Privacy Policy

Website: veronica-lc.com

Data Controller: Veronica Icaza-Lory

Last updated: March 2026

1. Introduction

In the course of my language coaching activity, I collect and process personal data about you. This privacy policy aims to transparently inform you about the nature of this data, its use and your rights, in accordance with the General Data Protection Regulation (GDPR) — Regulation (EU) 2016/679.

2. Data Collected

I collect the following personal data:

  • First name and last name
  • Email address
  • Phone number

This data is collected through the following channels:

  • Contact form
  • Booking / appointment form
  • Newsletter
  • Cookies and analytics tools (see section 5)

3. Processing Purposes

The collected data is used for the following purposes:

  • Responding to your contact or information requests
  • Organising and scheduling coaching sessions
  • Sending communications related to my activity (newsletter), if you have consented
  • Improving the user experience on the website

4. Legal Basis for Processing

The processing of your data is based on:

  • Your explicit consent (newsletter, non-essential cookies)
  • Performance of a contract or pre-contractual measures (appointment booking, coaching follow-up)
  • My legitimate interest in responding to your contact requests

5. Cookies and Analytics Tools

My website uses cookies and analytics tools (such as Google Analytics) to measure audience and improve the content offered. These tools may collect anonymised data about your browsing (pages visited, visit duration, etc.).

On your first visit, a banner allows you to accept or refuse these cookies. You can also modify your preferences at any time via your browser settings.

6. Data Sharing

Your personal data is not sold or transferred to third parties for commercial purposes. However, it may be transmitted to technical service providers (website host, HubSpot, Zoom, Google Suite...) strictly within the framework of the service provision, and only if these providers present sufficient guarantees regarding data protection.

7. Data Retention

Your data is retained for a period of 3 years from the last contact, or until you request its deletion. Accounting-related data is retained for 10 years in accordance with legal obligations.

8. Your Rights

In accordance with the GDPR, you have the following rights:

  • Right of access: obtain a copy of your data
  • Right of rectification: correct inaccurate data
  • Right to erasure: request deletion of your data
  • Right to object: object to the processing of your data
  • Right to restriction: restrict processing
  • Right to portability: receive your data in a structured format

To exercise your rights, you can contact me via the contact form available on the website veronica-lc.com. I commit to responding within a maximum of 30 days.

You also have the right to lodge a complaint with the CNIL (www.cnil.fr) or your local data protection authority.

9. Data Security

I implement appropriate technical and organisational measures to protect your data against unauthorized access, loss, alteration or disclosure.

10. Policy Modifications

This privacy policy may be updated at any time. The last update date is indicated at the top of this document. I encourage you to consult it regularly.